30 Years of Customer Retention Insight
Revenue from existing Customer Retention is key to Sustainability, Growth and Value
Too many organisations obsess about customer acquisition at the expense of customer retention.
Let me help you maximise the value from your existing customer base.
Our Expertise
Customer Retention
Deep-dive analysis of the customer engagement organisation and the associated churn drivers and loyalty metrics to secure recurring revenue streams post-acquisition.
Due Diligence
Specialised in-depth exercises for private equity firms focusing on the strengths and weaknesses around customer retention within your targets. We highlight opportunities and risk to creating value post acquisition.
Managed Services
Optimising customer retention for managed services providers based upon 30 years of experience within the field.
Resources
Articles, guides, and insights
Revenue Retention Review outline
Sample report
The customer engagement team
Uncover hidden revenue and churn risk.
Unlock growth from your existing customers.
An example output report from one of our Revenue Retention Reviews.
The customer engagement team are vital to your customer's ongoing view of the value of your service. Read more...
Reducing the risk of poor customer retention
Relying on a lag indicator such as customer retention or even NRR on their own is risky. These measures must be supplementary to regular dialogue with those very customers.
The Strategic Advantage of Deep Insight
Thirty Years of Excellence
Leverage three decades of direct experience in customer retention to improve decision-making and highlight areas of focus to generate value from customer retention within recurring revenue service models.
Retention-Focused Due Diligence
We specialise in the critical assessment of the customer retention model, providing private equity firms with a forensic understanding of long-term revenue stability and growth potential.
Private Equity Precision
Our methodologies are custom-built for the rigorous demands of PE investment committees, delivering the clarity needed for confident capital deployment.
Managed Services Expertise
Specialist advisory for Managed Services Providers, identifying churn risks and optimising service delivery models to secure and grow your client portfolio.
Enquiry form
Identifying the Risks and Opportunities within Customer Retention
SDB Advisory leverages over 30 years of experience to provide private equity firms and managed service providers with clarity on opportunities and risks around customer retention and NRR.
We can also provide ongoing advice and guidance to maximise these key metrics.